Shipping & returns

RETURN

In accordance with the Law of 6 April 2010 on market practices and consumer protection, the User has the right to revoke his online order within 14 calendar days from the day following the delivery of the Products.

The purchased Product must be returned undamaged and in the original packaging with sufficient postage to the return address of the Seller mentioned below. Hereby the User must add his account number, so that the Seller can make the refund. Only the amount actually paid will be reimbursed within 30 days after the Products were received at the return address.

Return address
Ambiorix NV
Prinsenweg 10
3700 Tongeren

These conditions for canceling the order and the specified return address only apply to Products purchased in the webshop.

The shipping costs for the return of Products ordered online are for the account of the User, unless the delivered Product did not correspond to the description of the Product as stated in the order (eg due to damage). Damaged Products, together with a description of the damage, must be returned to the return address within 14 calendar days and with sufficient postage at the normal postal rates. Damaged items are refunded within 30 days after the Products were received at the return address.